Artificial Intelligence

CBSE Class 10 Employability Skills Unit 1 Communication Skills Subjective Questions with Answers (2026–27)

Class 10 · Artificial Intelligence

Preparing for the CBSE Class 10 Employability Skills Examination (2026–27)? This article contains 20 important Subjective Questions with Answers from Unit 1 – Communication Skills, designed according to the latest CBSE syllabus and examination pattern.

The questions are divided into 2 Marks, 3 Marks, and 4 Marks and include Competency-Based Questions, Case Studies, Application-Based Questions, HOTS (Higher Order Thinking Skills), and CBSE Sample Paper Pattern Questions.

These questions help students improve conceptual understanding and prepare confidently for school examinations, periodic tests, pre-board examinations, and the CBSE Board Examination.

? Topics Covered

Communication Process and Communication Cycle
Elements of Communication
Types of Communication
Methods of Communication
Communication Barriers
Feedback and its Importance
7 Cs of Effective Communication
Verbal and Non-Verbal Communication
Visual Communication
Paralanguage
Writing Skills
Active and Passive Voice
Parts of Speech
Paragraph Writing
Sentence Types
Capitalization Rules

? Exam Tip: CBSE generally asks competency-based, case-study, application-based, and HOTS questions from Communication Skills. Focus on understanding real-life communication situations rather than memorizing definitions.

CBSE Class 10 Employability Skills Unit 1 Communication Skills Subjective Questions with Answers

Part A – 2 Marks Questions

Q1. (Competency-Based)

Identify the elements of the communication cycle in the following scenario:

Rohit calls his teacher to ask about the submission date of an assignment. The teacher tells him it is next Monday. Rohit replies, "Thank you, Ma'am," and ends the call.

Show Answer

Sender: Rohit
Message: Asking about the assignment submission date
Receiver: Teacher
Channel: Phone call (Oral Communication)
Feedback: "Thank you, Ma'am."

Q2. (HOTS)

Why is communication called a "cycle" instead of a one-way process?

Show Answer

Communication is called a cycle because it is completed only when the receiver sends feedback to the sender. Feedback confirms that the message has been understood correctly and allows further communication if required.

Q3. (CBSE Pattern)

Write any two ways to overcome linguistic barriers in communication.

Show Answer

Use simple and easy-to-understand language.
Take the help of a translator when people speak different languages.

Q4. (Case Study)

An employee receives an email from the manager saying, "Your report is bad." Why is this considered poor feedback? Suggest a better feedback statement.

Show Answer

The feedback is poor because it is too general and does not explain the mistake or suggest improvements.

Better Feedback:

"I noticed that Section 2 of your report is missing the latest sales data. Please include those figures before submitting the final report."

Q5. (Competency-Based)

Differentiate between Interpersonal Communication and Small Group Communication with one example each.

Show Answer

Interpersonal Communication	Small Group Communication
Communication between two people.	Communication among more than two people.
Example: Two friends discussing homework.	Example: A classroom discussion or team meeting.

Part B – 3 Marks Questions

Q6. (Case Study)

During a team meeting, Priya keeps her arms crossed, looks at the floor, and yawns frequently while her manager is speaking. Analyze her non-verbal communication.

Show Answer

Priya is using non-verbal communication.
Her body language (crossed arms, looking away, yawning) indicates boredom, lack of interest, or disrespect.
She should maintain eye contact, sit upright, and nod occasionally to show attentiveness and respect.

Q7. (HOTS)

Explain the "TINS" rule of capitalization with a suitable example.

Show Answer

TINS stands for:

T – Titles
I – The word I
N – Names
S – Starting letter of every sentence

Example:

Dr. Sharma and I are travelling to Delhi on Monday.

Here, Dr. is a Title, I is always capitalized, Delhi and Monday are Proper Nouns, and the sentence begins with a capital letter.

Q8. (Application-Based)

Rewrite the following sentences from Passive Voice to Active Voice.

The flat tyre was changed by Ali.
The entire house was painted by Ravi.
A book is being read by Radha.

Show Answer

Ali changed the flat tyre.
Ravi painted the entire house.
Radha is reading a book.

Q9. (Competency-Based)

Why is Visual Communication considered effective in public safety? Give any two examples of visual signs.

Show Answer

Visual communication is effective because it conveys messages quickly without requiring knowledge of a particular language. People can easily understand visual signs regardless of their language.

Examples:

Danger Warning Sign (☠)
No Parking Sign (?P)

Q10. (HOTS)

"93% of communication is non-verbal." Explain this statement.

Show Answer

Research suggests that only 7% of communication depends on spoken words. The remaining 93% depends on:

55% – Body language, facial expressions, and gestures.
38% – Voice tone, speed, pitch, pauses, and other paralanguage features.

This shows that how we speak and behave often communicates more than the actual words we use.

Part C – 4 Marks Questions

Q11. (CBSE Sample Paper Pattern)

Explain any four of the "7 Cs" of Effective Communication.

Show Answer

Any four of the 7 Cs of Effective Communication are:

Clear: The message should be easy to understand.
Concise: Use only necessary words and avoid unnecessary details.
Concrete: Provide specific facts and accurate information.
Correct: Use correct grammar, spelling, and factual information.

Other Cs include: Complete, Courteous, and Considerate.

Q12. (Case Study)

A company in Japan is collaborating with a team in India through video conferencing. The internet connection is unstable, employees use technical jargon, and both teams struggle to understand each other's business culture. Identify any four communication barriers present in this situation.

Show Answer

The communication barriers are:

Physical Barrier: Poor internet connection interrupts communication.
Linguistic Barrier: Technical jargon makes communication difficult.
Cultural Barrier: Different customs and business etiquette create misunderstandings.
Organizational Barrier: Differences in organizational structure and communication practices may affect communication.

Q13. (Competency-Based)

Define a paragraph. What is the most important condition for sentences to form a paragraph? Write a short paragraph on "Self-Motivation".

Show Answer

A paragraph is a group of related sentences that develop one main idea. The most important condition is that all sentences must focus on a single central idea.

Example Paragraph:

Self-motivation is the inner force that encourages us to achieve our goals. It helps us complete our work without depending on others for encouragement. Self-motivated people remain positive even during difficult situations. This quality plays an important role in achieving success in both personal and professional life.

Q14. (HOTS)

Explain the role of paralanguage in verbal communication. How can the same words have different meanings based on paralanguage?

Show Answer

Paralanguage refers to the way we speak rather than the words themselves. It includes tone, pitch, speed, volume, pauses, and emphasis.

For example, the word "Oh!" spoken softly may express disappointment or realization, while the same word spoken loudly with excitement may express happiness or surprise.

Thus, paralanguage adds emotions and meaning to spoken communication.

Q15. (Competency-Based)

Identify the parts of speech of the bold words in the following sentence:

Wow! She quickly finished the exciting project.

Show Answer

Word	Part of Speech
Wow	Interjection
She	Pronoun
Quickly	Adverb
Exciting	Adjective

Q16. (Case Study)

A manager wants to announce a "Safety Drill" for 1,000 factory workers who do not use computers. Which method of communication should be used? Why is email not suitable?

Show Answer

Suitable Method:

Notice Board
Printed Notices or Posters
Public Announcement System

Reason:

These methods can reach all workers quickly and effectively, even if they do not have access to computers.

Why email is not suitable:

Most workers do not use computers or email regularly, so important information may not reach them.

Q17. (HOTS)

Explain the importance of feedback in a professional environment.

Show Answer

Feedback is important because it:

Confirms that the receiver has understood the message correctly.
Motivates employees by appreciating good performance.
Helps people learn from mistakes and improve continuously.
Improves communication, decision-making, and overall work performance.

Q18. (CBSE Pattern)

Describe the four types of sentences based on their purpose with one example each.

Show Answer

Type	Description	Example
Declarative	States a fact or information.	The Earth revolves around the Sun.
Interrogative	Asks a question.	Where do you live?
Imperative	Gives a command or request.	Please close the window.
Exclamatory	Expresses strong feelings.	What a beautiful day!

Q19. (HOTS)

How can stereotyping become a barrier to effective communication? Suggest one way to overcome it.

Show Answer

Stereotyping is a cultural barrier in which people make assumptions about others based on their culture, religion, gender, language, or region. Such assumptions often create misunderstandings and reduce effective communication.

To overcome stereotyping:

Treat every individual with respect, avoid making assumptions, and communicate with an open mind.

Q20. (Competency-Based)

Differentiate between a Direct Object and an Indirect Object with a suitable example.

Show Answer

A Direct Object receives the action of the verb directly, whereas an Indirect Object tells to whom or for whom the action is performed.

Example:

The parents sent him a postcard.

Direct Object: postcard
Indirect Object: him

? Quick Revision

Communication is a two-way process completed through feedback.
The communication cycle includes Sender, Message, Encoding, Channel, Receiver, Decoding, and Feedback.
The 7 Cs of communication are Clear, Concise, Concrete, Correct, Complete, Courteous, and Considerate.
Communication barriers include Physical, Linguistic, Cultural, Interpersonal, Organizational, and Psychological barriers.
Non-verbal communication includes body language, facial expressions, gestures, posture, and eye contact.
Paralanguage includes tone, pitch, speed, pauses, and volume.
Remember the TINS Rule for capitalization: Titles, I, Names, and Starting letter of a sentence.
A paragraph should focus on one central idea.
Feedback improves communication, learning, and performance.
Visual communication is useful because it can be understood regardless of language.

? Exam Tip

For the CBSE Class 10 Employability Skills Examination, focus on real-life communication scenarios, communication barriers, feedback, the 7 Cs of effective communication, non-verbal communication, and writing skills. CBSE frequently asks competency-based, case-study, assertion-reason, and application-oriented questions from this unit.