Class 9 Employability Skills – Unit 1: Communication Skills – Subjective Questions & Answers
Class 9 · Artificial Intelligence
Unit 1: Communication Skills – Class 9
This question bank is based on Unit 1: Communication Skills of Class 9 Employability Skills. It covers important concepts through very short answer, short answer, competency-based and case-based questions.
Section A – Very Short Answer Questions
1. Define the term ‘Communication’.
Answer: Communication is the sharing of information between two or more individuals or within a group to reach a common understanding.
Explanation: It is a two-way process consisting of giving and receiving information to ensure all parties have the same idea.
2. Name the Latin word from which ‘Communication’ is derived and state its meaning.
Answer: Communication is derived from the Latin word commūnicāre, which means ‘to share’.
Explanation: The origin of the word highlights that communication is fundamentally about sharing information.
3. Identify the method of communication used when a student reads a textbook.
Answer: Receiving information through reading.
Explanation: Reading and listening are important ways through which a receiver gets information.
4. What is a ‘Phrase’?
Answer: A phrase is a group of words that does not make complete sense on its own.
Example: in the park.
5. According to the ‘MINTS’ rule, when should the letter ‘I’ be capitalized?
Answer: The letter ‘I’ is always capitalized when it is used as a word to refer to oneself.
6. What is the primary study of ‘Phonetics’?
Answer: Phonetics is the study of the sounds we make when we speak.
7. Provide one example of an informal greeting.
Answer: “Hi” or “Hey”.
Explanation: Informal greetings are generally used with friends, family members, or people we know well.
8. What punctuation mark is used at the end of a question?
Answer: A question mark (?).
9. In a sentence, what is the role of the ‘Subject’?
Answer: The subject is the person or thing that performs the action.
Example: In “Ram runs”, Ram is the subject.
10. Define a ‘Close-ended question’.
Answer: A close-ended question is a question that can generally be answered with a simple “Yes” or “No” because the answer options are limited.
11. Give one example of a visual communication sign found in public places.
Answer: A traffic light or a “No Smoking” sign.
12. Identify the ‘3Ps’ of public speaking.
Answer: The 3Ps are: Prepare, Practice and Perform.
Section B – Short Answer & Competency-Based Questions
13. List any four of the ‘7 Cs’ of effective communication.
Answer:
| S.No. | Any Four Cs |
|---|---|
| 1 | Clear |
| 2 | Concise |
| 3 | Concrete |
| 4 | Correct |
Explanation: The 7 Cs help make communication clear, effective and easy to understand.
14. Explain how ‘Past Experience’ can act as a barrier to communication.
Answer: Past experience can become a barrier when an earlier negative experience affects present communication. For example, a student may be afraid to ask questions because they were previously scolded or received low marks.
Explanation: Such experiences can create a psychological block and affect a person's willingness to communicate.
15. Differentiate between ‘Oral’ and ‘Written’ communication with one example each.
| Oral Communication | Written Communication |
|---|---|
| Uses spoken words to share information. | Uses written or typed words to share information. |
| Example: Phone call. | Example: Email or SMS. |
16. Why is ‘Feedback’ essential in the communication cycle?
Answer: Feedback is the receiver's response that tells the sender whether the message was received and understood correctly.
Explanation: Without feedback, the sender may not know whether the communication was successful or whether there was a misunderstanding.
17. Describe the ‘5W+1H’ method for asking questions.
| Question Word | Purpose |
|---|---|
| Who | About people |
| Where | About a place |
| When | About time |
| What | About a thing, idea or action |
| Why | To find a reason |
| How | To find a method |
Explanation: Using 5W+1H helps a person gather complete and detailed information about a situation.
18. Case-Based Question: Remya travelled from India to Sweden but cannot speak Swedish. She is unable to find a job. Identify the communication barrier and suggest a way to overcome it.
Answer: This is a Linguistic or Language Barrier. She can overcome it by learning the local language, taking help from a translator, or using suitable visual aids.
19. Competency-Based Question: You are a class monitor and need to give instructions for a group project. How will you apply the ‘Concise’ and ‘Courteous’ principles of the 7Cs?
Answer:
- Concise: Use simple words and communicate only the necessary information without adding irrelevant details.
- Courteous: Be respectful, friendly and polite while addressing classmates.
Explanation: Concise communication saves time, while courteous communication helps maintain positive relationships.
20. Explain the difference between Active and Passive voice with an example.
| Voice | Explanation | Example |
|---|---|---|
| Active Voice | The subject performs the action. | Sanjay broke the glass. |
| Passive Voice | The subject receives the action. | The glass was broken by Sanjay. |
Explanation: Changing the voice changes the focus of the sentence from the doer to the receiver of the action.
21. Identify the Direct and Indirect objects in the sentence: “He offered me an orange.”
Answer:
| Object | Answer | Question Asked |
|---|---|---|
| Direct Object | an orange | What was offered? |
| Indirect Object | me | To whom was it offered? |
Explanation: The direct object is the thing being acted upon, while the indirect object identifies the person receiving it.
22. Case-Based Question: A student is trying to read a book while someone else is watching TV loudly in the same room. Identify the barrier and the element of communication affected.
Answer: This is an Environmental Barrier. The noise creates a distraction and affects the communication environment and the receiver's ability to focus and understand the information.
23. What is ‘Visual Perception’ and how can it affect communication?
Answer: Visual perception is the brain's ability to make sense of what we see. It can affect communication when incomplete or confusing visual information is interpreted incorrectly.
Explanation: Misinterpretation of visual information can result in misunderstanding.
24. Describe two positive non-verbal cues that should be used during an interview.
Answer:
- Upright posture: Sitting or standing straight shows confidence.
- Nodding while listening: Shows engagement and understanding.
Explanation: Positive non-verbal cues help create a good impression without using spoken words.
25. Competency-Based Question: You meet your school principal in the hallway at 10:00 AM. Frame a formal greeting and a self-introduction.
Answer:
Greeting: “Good morning, Sir/Ma'am.”
Introduction: “I am Amit from Class IX-A.”
Explanation: A formal greeting and introduction should be used when communicating with a principal, teacher, senior, or another person in a formal setting.
Quick Revision – Unit 1
| Concept | Key Point to Remember |
|---|---|
| Communication | Sharing information to reach a common understanding. |
| Origin | commūnicāre – to share. |
| 7 Cs | Clear, Concise, Concrete, Correct, Coherent, Complete, Courteous. |
| 3Ps | Prepare, Practice, Perform. |
| 5W+1H | Who, Where, When, What, Why and How. |
| Verbal Communication | Communication using words – oral or written. |
| Non-Verbal Communication | Communication through expressions, gestures and posture. |
| Visual Communication | Communication through images, signs and symbols. |
| Active Voice | The subject performs the action. |
| Passive Voice | The subject receives the action. |
| Close-ended Question | Generally requires a short answer such as Yes or No. |
| Phonetics | Study of speech sounds. |